Frequently Asked Questions

1. I have just had an accident, what do I do?
·    The first thing you should do is call your insurance company. They will inform you of the proper procedure to initiate a claim. If you are not going to make a claim, come into one of our shops for a free estimate.
·    Let your insurance company know that you are repairing your vehicle at AutoImpact.
·    If your vehicle is not drive-able and you need a wrecker, we will make coordination immediately for you.

2. Do I have to use the repair shop my insurance company recommends?
·    You have the right to take your vehicle to the repair shop of your choice. Your insurance company cannot require you to have your vehicle repaired at any particular shop
·    Some insurance companies may want you to visit a claims center before having your vehicle repaired. You don’t have to, you may leave your vehicle at our shop and ask the insurance company to inspect the vehicle here
·    You are not required by law in Georgia to obtain more than one estimate or appraisal

3.  Why are multiple estimates different in price?
·    Differences in accident repair estimates are common. A lower estimate may not include all necessary work. If you’re unsure why one body shop estimate is different from another you’ve received, please ask us

4.  How much will it cost to repair my vehicle?
·    If you are going to use your insurance company, your cost is your deductible. Otherwise you pay the estimate in full when repairs are complete.

5. How long will it take?
·    Each repair, depending on the severity of damage, availability of replacement parts and sometimes the vehicle make, model and year will dictate the length of time a vehicle is in the shop. Our collision analysts will give you an approximation to the length of time needed to repair your vehicle.

6. How does a deductible work?
·    Your deductible is the first payment toward the repair. Your insurance company will cover all costs over your deductible.
·    For example, the estimate is $1,697.53 and you have a $500.00 deductible, you pay the first $500.00 and the insurance company pays $1,197.53. All payments are due upon completion of repairs.

7. Can you waive my deductible?
·    No, you have entered into a contract with your insurance company and we are obligated to collect it as the first payment toward the total repair. Anything else would be considered fraudulent.
·    BUT… after you settle with the insurance company, it is your right to repair or not.  This can get complicated so just asks us and we will help if we can.

8. What happens if you find additional damage not listed on my original estimate?
·    After your vehicle is disassembled by our experts we will adjust the original estimate with all additional parts and labor needed to restore the vehicle to pre-accident condition and immediately notify your insurance company with a Supplemental Estimate ("supplement"). In most cases the insurance company will send an adjuster to the shop and verify the damages which may add to the repair time.

9. What is a supplement?
·    A supplement is an addendum to the original repair estimate. Because an estimator only should write what they can see, it is common that a supplement is generated after the vehicle is disassembled and additional damage is identified.

10. What do I do if I need a rental car?
·    Your insurance company will let you know if you have the proper coverage to pay for a rental. Whether you have the proper coverage or not, our shops can assist you in getting a rental car at a discount. In both cases, our shops are set up to coordinate your rental pick-up and drop off at the shop.

11. How do I pay for the rental?
·    Again, if you have the proper coverage your insurance company will assist you with the necessary steps. If you are paying for your own rental the rental car company will ask you to guarantee its use with a credit card.

12. How do I pay for repairs?
·    You are not obligated to pay for repair until your vehicle is complete. However, your vehicle will not be released to you until all payments have been received from you or your insurance company.
·    It is your responsibility to get third party insurance checks properly endorsed prior to vehicle pick-up.
·    Visa, MasterCard, Debit, Personal Checks, Cashier’s Checks, and Money Orders are only accepted.
·    For our security as well as our customers we prefer to not accept cash.

13. Will my vehicle be the same after repairs?
·    Yes. We are obligated to return your vehicle to pre-accident condition. If at any time you are not completely satisfied or have any problems with the repairs that were performed on your vehicle, please bring it back to the shop immediately.
·    Our goal is to win your trust for life so that you would gladly refer your family and friends to our shops when you have collision repair needs.